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Returns + Exchanges

  • We offer 7 days return or exchange policy after the package received. Please email us at maisonkolori@gmail.com to receive your return & exchange code confirmation before processing any return or exchange.

  • Items must be in the same condition they were purchased in; labels are still attached and be in perfect condition (unworn, unaltered, and unwashed).

  • Beauty products, stationery, intimates, swimwear, accessories (including jewelry and bags), headscarves (including inners), home and living products (including candles and diffusers) are not exchangeable or returnable.

  • Sale & other special deals items are not exchangeable or returnable.

  • Purchases made with gift-cards are not exchangeable or returnable.

  • Video proof must be provided for complaints.

  • All return or exchange shipping fees will be borne by customers, including the shipping fee to send exchanged items back to customers.

  • Valid tracking information and receipts must be provided for a return or exchange to be accepted.

  • Returns and exchanges can only occur once.

  • We do not issue cash refunds. Refunds can only be issued in a form of gift card.

  • We reserve the right to reject any return or exchange even conditions above are met to prevent any abuse of our returns system.

Returns

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