RETURN & EXCHANGE

We offer 7 days return or exchange policy after the package received. Please email us at csmaisonkolori@gmail.com to receive your return & exchange code confirmation before processing any return or exchange.

• Items must be in the same condition they were purchased in; labels are still attached and be in perfect condition (unworn, unaltered, and unwashed).
  
• Sale & other special deals items are not exchangeable or returnable.
• Video proof (unboxing) must be provided for complaints.
• All return or exchange shipping fees will be borne by customers, including the shipping fee to send exchanged items back to customers.
• Returns and exchanges can only occur once.
• We do not issue cash refunds. Refunds can only be issued in a form of gift card.

We reserve the right to reject any return or exchange even conditions above are met to prevent any abuse of our returns system.